Please complete our Contact Form or contact a Consumer Care Representative at 1-800-544-1108 for assistance.
Note: If the latch plate does not remain locked, check for dropped food, sticky spilled drinks, or other debris. Clean with cotton swab and/or remove object with tweezers. Lock the latch plate into buckle until you hear a "click." Pull up on the crotch strap to make sure the buckle is locked. If you cannot get the harness to adjust and remain tight with the buckle securely locked, do not use the car seat.