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Returns can only be made within 30 days of receiving your product(s). Special Orders may not be returnable. Please contact customer service for more information at (866) 925-9970. We can process returns and refunds only for items purchased from Dorel Juvenile Group on To receive a refund all returned merchandise must be in original, re-saleable condition, free from scratches and defects. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return.

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